LEGAL REFERENCE

How We Protect Your Account & Information

Your privacy is the foundation of your account with us. We've built our data practices around keeping your personal information, payment details and gaming activity secure. When you...

Encrypted transactionsLocal payment securityAccount access controls
Explore the lobby Read FAQ
bt111 How We Protect Your Account & Information

What Information We Collect & Why

When you sign up, we collect your name, email, phone number and identity details to verify your account and comply with local regulations where we operate. Your deposit and withdrawal history helps us process payments through JazzCash, Easypaisa, SadaPay and Raast securely. We track your gaming sessions and account activity to detect fraud, prevent unauthorised access, and ensure the platform stays fair

for everyone. Your location and device information help us deliver the right experience and flag suspicious login attempts. We never sell your data to third parties. Payment processors handle transaction details according to their own policies, but we remain responsible for how your information moves through our system. Where local law permits, we retain your data for the period required by regulators

or until you request deletion.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions & Data Requests

Support Email Email our support team with privacy questions or...
Account Settings Manage your privacy preferences, notification settings and data...
Live Chat Chat with our team through the in-app messaging...
SECURITY FOUNDATIONS

How We Keep Your Account Safe

Encryption Standard

All data transmissions between your device and our servers use industry-standard SSL encryption, so your login details and payment info...

Payment Processor Security

JazzCash, Easypaisa, SadaPay and Raast handle deposits and withdrawals with their own compliance standards; we verify every transaction on our...

Account Verification

We verify your identity during signup to prevent account takeover and money laundering. Your documents are stored securely and never...

Fraud Monitoring

Our systems monitor login patterns, deposit sources and withdrawal behaviour in real time to catch suspicious activity before it affects...

Password & Two-Factor

We encourage strong passwords and offer two-factor authentication so only you can access your account, even if your password is...

Audit Trail

Every login, deposit, withdrawal and account change is logged. You can review your activity history anytime to spot unauthorised access...

Privacy Policy Alignment with Our Terms

Account Ownership
Your account belongs to you alone. No one else can access it without your login credentials, and you can request deletion anytime subject to regulatory holds.
Data Retention
We keep your information for as long as you hold an account, plus seven years for anti-money-laundering compliance where required by local law.
Third-Party Sharing
We share data only with payment processors, regulators and law enforcement when legally required. We do not sell or lease your profile to advertisers.
Cookie & Tracking
We use cookies to remember your preferences and detect fraud. You can disable non-essential cookies in your browser; essential ones keep your session secure.
International Transfers
If your data moves across borders for backup or platform updates, it receives the same encryption and protection as data stored locally.
Policy Updates
If we change this policy, we notify you by email at least 30 days in advance. Continued use of your account means you accept the updated policy.
Dispute Resolution
If you believe your privacy has been violated, contact our support team first. Unresolved disputes may be escalated to local consumer authorities.
CORE PROTECTIONS

What Defines Our Privacy Approach

Zero-Sell Policy We do not sell, rent or lease your personal information...
Transparent Logging Every action on your account — login, deposit, withdrawal, game...
Local Compliance We follow privacy laws applicable to Pakistan and the regions...
Breach Notification If your data is ever compromised, we notify you within...
Right to Deletion You can request that we delete your account and personal...
Privacy by Design We build privacy into every feature from day one —...

Frequently Asked Privacy Questions

We retain your account data for seven years to comply with anti-money-laundering regulations required by Pakistani authorities. After that period, personal identifiers are removed unless a legal dispute or investigation is ongoing. You can request a summary of your data anytime.

Yes. Email our support team with a data subject access request and we'll send you a complete export of your personal information, account history, deposits, withdrawals and gaming activity within 30 days. Your export includes timestamps, IP addresses and device details logged against your account.

We send a password reset link to your registered email address. The link expires after 30 minutes for security. If you didn't request the reset, immediately notify us and we'll lock your account to prevent unauthorised access. Enable two-factor authentication in your settings for extra protection.

We never store your full payment credentials. Payment processors handle sensitive card and mobile money details directly. We store only transaction references and your payment method nickname so you can reuse it quickly. Every transaction is encrypted and verified on our servers before it completes.

No. We do not share your account data with other gaming platforms, affiliate sites or marketing networks. We share data only with payment processors to complete deposits and withdrawals, and with regulators when legally required. We never sell your information to any third party.

Contact us immediately through live chat or email. We'll lock your account, verify your identity and review your recent activity. Change your password as soon as possible and enable two-factor authentication. We'll refund any unauthorised transactions within our dispute window after investigation confirms fraud.

We review our privacy practices annually and update this policy whenever our data collection or protection methods change significantly. We email you 30 days before any update takes effect. You can view the change history at the bottom of this page anytime.